Experiencing a pet emergency?

Clients with registered pets

– If you have a pet registered at Henlow Veterinary Centre with an emergency, please give call us immediately on 01462 416416

  • Henlow Vets’ Out of Hours service is exclusively for patients registered at the practice. To register your pets, please call us in opening hours. 
  • You can phone our practice number even when we’re closed and your call will be answered by our out-of-hours team who will give you all the help you need.
  • No matter what time you call, emergency cases will be seen at our practice, in Lower Stondon, by one of the Henlow Vets Team
  • Please do call ahead so that we can triage your case over the phone, call in the vet if required and prepare any equipment necessary for your pet’s arrival. 
  • Even seemingly simple conditions like sickness and diarrhoea can deteriorate quickly so do not hesitate in calling us for veterinary help.

If you are not a client...

If you are not a client with a registered patient, then please contact your own vets and follow their guidelines for emergencies. All veterinary practices have to make provision to treat emergency cases, this may be at a different location to your normal appointments. 

What is an emergency?

It is important to pay regular care and attention to your pet’s well-being as changes in normal behaviour can indicate to illness. Pets can be quite good at hiding their symptoms.  


The following symptoms may represent a medical emergency. If your pet is showing any of these, it would be advised to contact the practice as soon as possible:

  • Vomiting or diarrhoea with blood
  • Convulsions (fitting)
  • Abdominal swelling with attempts to vomit
  • Ingestion of a foreign material such as a plastic toy, medications, poison, etc. please keep all packaging of ingested item and bring it with you if you are asked to attend the surgery.
  • Breathing difficulties (open mouth breathing especially in cats)
  • Deep cuts/burns
  • Bite wounds
  • Injury to the eye
  • Road traffic accident, falling from heights
  • Sudden collapse or paralysis (loss of use of limbs)
  • Unable to pass urine (especially seen in male cats); sometimes this shows as repeated straining in the litter tray.
  • Rabbits that are unwilling to eat or do not produce faeces over a 12-24 hour period
  • Severe bleeding
  • Pregnant animal unable to pass pups/kittens, or with green, brown or smelly discharge.


If you are concerned with other symptoms your pet has, please do not hesitate to call us as this list is a basic guide only.

Dr Andre Costa Pereira

Orthopaedic & Soft Tissue Expert

Andre graduated in 2011 and has been working
in the UK since 2013.

Since moving to the UK he has been working in busy hospitals, while training for his certificate in order to ensure high surgical caseload. For the past 3 years he has been the lead surgeon for a large group taking surgical referrals from the other clinics within the group.

He has attended many international congresses and courses to be up to speed with the most recent techniques and has trained with some of the best surgeons in the field.

He enjoys all aspects of soft tissue and orthopedics, but has a special interest in minimally invasive surgery, BOAS (brachycephalic obstructive airway syndrome) and traumatology.

He has a certificate in Advanced Veterinary Surgery and is an Advanced Practitioner in small animal surgery.

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